We value your association and the trust you place in us and our brand, HAKU. We understand your concerns regarding the personal data and information you share with us while browsing and shopping on our website. Therefore, we are committed to ensuring that your information is handled securely and is not misused in any manner.

Please go through our privacy policy below to learn about the information practices we engage in to carefully handle all personal information shared with us. We are open to your feedback to improve our services. In case you have any questions of concerns regarding this Privacy Policy, please write to us at support@haku.co.in or call us on +91 9150010522.

By visiting our website, it is presumed that you are in agreement with the Terms of  Use as stated in this Privacy Policy and that you consent to our use and disclosure of your personal information in accordance with this Privacy Policy

This policy may be amended from time to time.

      1. Collection of Personal Information
        • When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
        • As a visitor, you can browse through most sections of our website without the need to share any personal information.
        • There are some parts/activities on the website that would require your personal information to give you a smoother and safer experience.
        • These activities would primarily be related to registering yourself with us to create your respective login id, buying a product, requesting for some specific details such as Bulk orders, etc.
        • Depending on the activity, we may collect your personal information such as Name, Phone Numbers, Addresses, Email addresses as well as your custom profile information including passwords, your transactions and interactions with us.
        • Wherever possible, we clearly state which information heads are mandatory and which are optional
        • When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
      2. Use of Personal Information
        • HAKU may use this information to
          • Customize your experience, understand your buying behavior from time to time, and give recommendations accordingly.
          • Service your order and process related financial transactions. When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, debit card numbers, payment wallet details, UPI details, email address, and phone number.  We refer to this information as “Order Information.”
          • Administer your account and send information on new products, offers, events, etc.
          • Respond to service requests, queries, and concerns
          • Investigate, prevent or take action regarding illegal activities and/or violations of our Terms of Service.
          • Improve our products and services through research and development
          • We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
          • Contact you whenever necessary
          • We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Web site, providing you with content that we think you might be interested in and to display content according to your preferences.

In certain situations, HAKU may be required to disclose personal data in response to lawful requests by public authorities. Where required by law (like to comply with a warrant, court order, or legal notice served on HAKU), and when we believe that disclosure is necessary to protect our rights, avoid litigation, protect your safety or the safety of others, investigate fraud, and/or respond to a government request. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

      1. Information Sharing With Service Providers
        • HAKU uses reliable payment gateway service providers such as Razorpay Secure Money to process your payments for our products. To the best of our knowledge, these companies do not retain, share, store, or use personally identifiable information for any other purpose.
        • We may also share Personal Information with certain companies that might perform services on our behalf. We only share the Personal Information that is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for HAKU. We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.
           
          1. Use of Cookies
            We may use ours as well as third parties’ data collection devices, such as “cookies” on certain pages of our website. “Cookies” are small files stored on your hard drive that assist us in providing services customized to your requirements and tastes. We also offer certain features that are only available through the use of a “cookie”. Cookies can also help us provide information, which is targeted to your interests. Cookies may be used whether you choose to register with us or not. Third party vendors such as www.google.com (“Google”) may use cookies to serve ads based on your visits to this Website. You may visit the website of the third party and choose to opt out of the use of cookies for interest-based advertising, if the third party offers such an option. You may choose to opt out of the DoubleClick cookie that Google and its partners use for interest-based advertising by visiting Ads Settings.

            We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case, you may not be able to use certain features on the Website, and you may be required to re-enter your password more frequently during a session.
          2. Data Retention
            We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfil our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services, contact us at support@haku.co.in. We will respond to your request within a reasonable time. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

          3. Updating your Account Information
            Following registration, you can review and change the information you submitted, except your display name, during registration. If you change any information, we may keep track of your old information. You can change your registration information, such as your Email ID, etc. To remove your profile so that others cannot view it, contact our customer support team at +91 9150010522.

      2. Other Information Collectors
        Except as otherwise expressly mentioned in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Websites or on other sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third-party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others. Any information that you make publicly available on the site may be potentially viewed by any party, and by posting such material, it is deemed that you consent to share such information with such parties.

      3. Security
        We treat data as an asset that must be protected against loss and unauthorized access. We employ different security techniques to protect such data from unauthorized access by members inside and outside the company. It resides on secure servers that only selected HAKU personnel have access to via password. Your Personal Information is encrypted whenever it is transmitted to HAKU. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure technology. We strive to protect the Personal Information submitted to us, both during transmission and once we receive it.
        We do not recommend the transfer of sensitive information (such as credit card number) and bank account details via the website to any third party. Users are recommended to do so offline, on the phone, or via personal emails. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, “perfect security” does not exist on the Internet. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion.
        If you have any questions, doubts, or confusion in regard to any of the terms set out here in the privacy policy, please seek clarifications from us through email (support@haku.co.in). We will get back to you within a reasonable time.